Suatu keharusan dalam berbicara bahasa Inggris di telepon mungkin bisa terjadi pada kita, sehingga tidak ada salahnya untuk mempersiapkan diri bukan? Nah, bagi Anda yang memang ingin belajar bertelepon ria menggunakan bahasa Inggris, tentunya ada banyak situasi dan frase percakapan yang harus diketahui.

Berikut ini, saya menyediakan berbagai jenis situasi yang mungkin saja Anda dapatkan ketika berbicara lewat telepon, tidak hanya situasinya, saya tentu saja juga memberikan frase percakapannya. Semoga bermanfaat.

Menjawab Telepon

Good morning/Good evening/Good afternoon, Daniel is here…
Good morning/Good evening/Good afternoon, Vina speaking…
Good morning/Good evening/Good afternoon, what can I do for you?
Hello, this is Andina.

Bertanya Siapa yang Menelepon

May I ask who’s calling, please?
I am sorry, could I please know your name?

Menawarkan Bantuan

What can I do for you, sir?
What do you need?
Would you like to explain what you want to do?

Memperkenalkan Diri

Hello, this is Adina Rizky from Karya Lestari company.
Hello, this is Rizky speaking. I need to..

Meminta Berbicara dengan Seseorang

Could you please put me through Hanif Daniela?
I would like to speak to Hanif Daniela, could you please help me?
May I speak with Hanif Daniela, please?

Meminta Seseorang Untuk Menunggu Sebentar

Could you please hold the line for a moment?
Just wait for a moment, please.
Please hold for a few seconds while I am transferring you.
Hello sir, please hold..
One moment, please!
Well, I will put you through soon.

Ada Masalah

Could you please repeat that?
I am not able to hear you well. Could you please speak up a little, sir?
I am sorry, I have tried to get you through for several times, but the connection is always unavailable.
I am sorry, I have contacted Mr. Pradiga, but there is no reply.
I couldn’t find Mr. Pradiga, maybe he is out of office right now.

Memotong Pembicaraan

Please, allow me to make a point first.
May I give you a chance to talk for a second?
I’m sorry, may I interrupt you?

Mengkoneksikan Telepon dengan Seseorang

Well. I will connect you now.
Hold on, I am connecting you.
I am putting you through, wait for a moment please..
One moment, please. I will see first whether Mr. Pradiga is available or not.

Meninggalkan Pesan

May I take the message?
Would you mind to leave a message for her/him?
May I give a message?

Meminta Nomor Seseorang

Could you please give me his/her number?
May I get his/her number, please?

Semoga dengan berbagai frase di atas, kemampuan berbahasa Anda di telepon menjadi semakin baik. 🙂